Welcome to RPF, where we believe in keeping it Real.

Since 1994, we have been Australia and New Zealand’s pioneers in fresher dog and cat nutrition. Our story is one of passion for a better way to care for pets, a belief in fresher nutrition, and an unwavering commitment to delivering this to pet parents and pets worldwide.

We're dedicated to fostering authentic partnerships, encouraging real ambition, and providing real career opportunities for our employees to make a difference. Real means fresher ingredients and fresher methods. We'll never stop expanding, innovating, and trying new things. We compete in every pet category and channel, creating favourite brands such as Ivory Coat, Nature’s Gift, V.I.P. Petfoods, and Love ‘Em & Fussy Cat!

Since the establishment of RPF, we have grown to over 900 people across Australia and New Zealand, China, Southeast Asia, and Europe. With the pet industry growing rapidly (a $15 billion industry!) and pets becoming increasingly important in our lives and homes, this is a unique opportunity to be a part of our remarkable growth story and advance your career.

We are a fast-growing, innovative FMCG Manufacturer with strong ethics and a love for keeping it real. Our success comes from having a great team of people behind some pet favourite brands such as Ivory Coat, Farmers Market, Nature’s Gift, Trilogy & Fussy Cat!

This is where you come in…

We are excited to be welcoming a new Pet Care Advisor into our Petcare team, based in Crows Nest. You will be responsible for providing exceptional customer service and support to pet owners and clients across the APAC region. You will manage and resolve enquiries and complaints, ensuring compliance with relevant protocols and maintaining accurate records. Your role will also involve enhancing RPF's communications and fostering strong relationships with internal and external stakeholders.

You’ll be part of a compassionate and professional team of experienced and qualified veterinary nurses. If you have a background in veterinary nursing, pet nutrition or animal science, this could be the perfect opportunity to take the next step in your career—both personally and professionally! This team is one of the best - funny, knowledgeable and more than happy to work together to not only provide exemplary customer service, but to also have fun while they do it!

Lets have a look at some of things you will be doing...

• Respond to emails, calls, and other consumer contact, ensuring each interaction is handled promptly and professionally
• Address complaints and enquiries, giving priority to more serious or escalated cases.
• Follow established protocols for handling complaints and enquiries, working with various teams to ensure resolutions are timely.
• Keep accurate records of all enquiries and complaints in our database.
• Engage with community contact on our social media pages, ensuring all interactions are monitored and actioned appropriately.
• Update supporting documents, such as product FAQs, as new information becomes available.
• Provide regular reports on complaints and enquiries, ensuring they are accurate and timely.

What will help you succeed

• Excellent communication and translation skills, with high-level interpersonal skills and sound judgment.
• Strong stakeholder management abilities, capable of handling multiple stakeholders and competing priorities.
• Demonstrated problem-solving capability.
• Solid administrative skills with strong attention to detail and a high level of data accuracy.
•  Excellent time management, organisation, and prioritisation skills.

Nice to have (but not essential)

• Experience working in a Veterinary Clinic as a veterinary nurse or practice manager.
• Experience in the animal health, pharmaceutical, or veterinary products industry.
• Experience in social media community management

Why Join Us?

Do work that matters. We’re pioneering in a new area of pet food, always striving for fresher. We’re restless, creating a better life for our pets.

Make an impact and change the game. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to do your best work – and to make a real difference. Do you have a great idea for a new product or system improvement? We’re all ears!

Growing and global. We’re growing fast! We now have a global presence across APAC and Europe regions, and we’re only getting started!

Work with a pack of awesome, genuine people who are passionate about what they do.

Grow your career with us. We’re big believers in lifelong learning. You’ll be given access to LinkedIn Learning, plus opportunities for internal mobility and leadership training to fast-track your career.

Pets are part of our family: bring your pet to our Crows Nest office, access our Pawrental leave when you adopt a new cat or dog, pet carer, and compassionate leave.

Generous perks including a day off for your anniversary, product discounts, volunteering days to help the community, novated leases, a rewards program, and parental leave!

What’s Next?

If you're ready to unleash your potential and make a real difference in the booming pet industry, then we want to hear from you! Should you be successful for an interview you can expect:

• An initial phone screen followed by 2 face-to-face interviews at a minimum
• A request for 2 references

We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. That’s why we’re committed to building inclusive teams that represent a variety of backgrounds and skills. If you need any reasonable adjustments, accessibility assistance, or would like to note which pronouns you use at any stage of our hiring process, just contact us at accommodations: careers@realpetfoodco.com.au. We look forward to hearing from you.

Please note: NO agencies will be considered during this process. We encourage you to refrain from submitting unsolicited profiles